You should state your complaint briefly and clearly by providing all the relevant information.
You should try to resolve the problem by talking directly with the trader before lodging a complaint. Many complaints can be settled this way. We recommend that you should do this first if you have not done so.
Your complaint must be supported with relevant information depending on cases, e.g. invoices, bills, any form of conversation, receipts, vehicle registration number, account number, repair or service documents and etc.
We endeavour to resolve consumers’ complaints, but do not guarantee that every complaint can be resolved. There is also no time-frame for resolving complaints as their nature and complexity varies.
We solely act as a Mediator to resolve dispute between parties and do not have the authority to take action or compel any party. In the event the dispute could not be resolved from our end, the complaint should be directed to the Authority or you may seek help from a legal advisor who specialises in your problem such as Solicitor.
After receiving a letter from us, the party complained against may choose to deal directly with the complainant and resolve the matter. If this happens the consumer must give his/her co-operation and inform us so that we can close our file.
By filling in the complaint form you are confirming that: